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Refund Policy

Effective Date: [14/04/2025]

We value your enrollment in our courses and strive to ensure a seamless learning experience. By purchasing or registering for any course/program on https://aecsastra.com/, you agree to abide by this Refund Policy, along with our Terms of Use and Privacy Policy.

1. General Terms

  • Refunds are processed only under the conditions outlined below.
  • All refund requests must be submitted in writing to [connect@aecsastra.org].
  • Refunds, if applicable, will be processed within 30 working days of approval.

2. Cancellation & Refunds: Instructor-Led Courses

2.1 Cancellation by AEC Sastra

We reserve the right to cancel or reschedule a course due to:

  • Insufficient enrollments.
  • Instructor unavailability.
  • Force majeure events (e.g., natural disasters, pandemics, strikes).

Options for Learners:

  • Full refund (if the course is canceled and not rescheduled).
  • Credit for a future batch (if rescheduled).

2.2 Cancellation by Learner

  • Before Course Start: 100% refund (minus administrative fees, if any).

  • After Course Start:

    • No refund if >1 session is attended or course materials are downloaded.

    • Partial refund (up to 50%) may be considered within 7 days of course commencement, subject to review.

2.3 Non-Refundable Scenarios

  • Discounted or promotional courses.
  • Courses tied to institutional collaborations (e.g., university partnerships).
  • Failure to attend scheduled sessions without prior notice.
  • Taxes or payment gateway fees (if applicable).

3. Self-Paced/Online Courses

  • No refunds once course materials are accessed.
  • Account termination if course content is shared/misused (no refunds applicable).
  • 4. Technical Issues
    • No refunds for:
      • Internet/device-related access problems.
      • Completed courses (even if technical issues occurred mid-course).
    • Support: Contact [connect@aecsastra.org] for assistance.
    5. Dispute Resolution
    • Any disputes shall be resolved through arbitration in [Hyderabad,Telangana], governed by Indian law.

    • Courts in [Hyderabad,Telangana] will have exclusive jurisdiction.

    6. Contact

    For refund requests or queries:
    Email[connect@aecsastra.org]
    Phone[+91 98850 323121]

    No, the seat reservation fee is non-refundable under any circumstances.

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